Return & Refund Policy

Alaa Discount Store

At Alaa Discount Store, we aim to deliver quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

Returns Eligibility

We only accept returns for defective or damaged products.

To be eligible for a return:

The item must be defective or damaged upon delivery
Photo or video proof of the defect is required
The request must be made within 5 days of receiving the product

Non-Returnable Cases

Returns will not be accepted if:

The product is not defective or damaged
No valid proof of defect is provided
The request is made after 5 days of delivery

Refund Policy

Once your return request is approved:

The product will be inspected by our team
If approved, the refund will be processed

Please Note:

Delivery charges will be deducted from the total refund amount
Refunds will be issued via the original payment method or as store credit, depending on the case